Note : 

URL : https://v3.lenna.ai/app/public/api/{{appId}}/ticket/create

- app_id => {{appId}} => berisi sebagai berikut contoh : NbWmne

Method : POST

Headers : 

- token => {{token}} => berisi sebagai "access_token" ketika login, contoh :

- userId => {{hashUserId}} => berisi sebagai "id" ketika login , contoh :

Daftar Input Status (field: status) : 

- new => untuk status new

- open => untuk status open

- pending => untuk status pending

- on-progress => untuk status On Progress

- solved => untuk status Solved

- closed => untuk status Closed

Daftar Input Priority (field: priority):

- low => untuk priority Low

- moderate => untuk priority Moderate

- medium => untuk priority Medium

- high => untuk priority High

Daftar Input Type/Category (field: type) :

- complaint => untuk type/category Complaint

- support => untuk type/category Support

- problem => untuk type/category Problem

ASource ticket (field: media) :

- other => ticket yang dibuat manual

- email => ticket yang dibuat dari fetch email

- chat => ticket yang dibuat dari chat panel

Detail field :

- description => untuk mengisi deskripsi ticket

- priority => untuk mengisi priority ticket

- subject => untuk mengisi subject ticket

- status => untuk mengisi status ticket

- type => untuk mengisi type/category ticket

- tags => untuk mengisi tags ticket

- user_id => id dari customer

- debtor_name => nama dari customer

- group_management => id dari group

- files => isi dari files ticket attachment (bisa dikosongkan)

- additional_info => berisi status ticket k2 dan no ticket k2

- from_id => id dari pembuat ticket

- selectOrGroupAgent => kosongkan saja

- by_me => pembuat ticket, format = "name - email"

- user_info => isi dari info customer

- agent_info => berisi isi dari agent info yang di assign jika multiple assign kosongkan saja field nya

- agents => berisi id dari agent yang di assign jika multiple assign berisi data-data dari agent yang di assign 

- media => asource ticket

1. Create Ticket Manual

a. Create ticket assign to specific agent With Group

{
    "description": "tes",
    "priority": "low",
    "subject": "test",
    "status": "open",
    "type": "problem",
    "tags": [
        "test"
    ],
    "user_id": 1653570,
    "debtor_name": 1653570,
    "group_management": 86,
    "files": [],
    "additional_info":{
        "status_k2":"23223432423432",
        "no_ticket_k2":"1211111"
    },
    "from_id": 49,
    "selectOrGroupAgent": "",
    "by_me": "lenna2 - prod@lenna.ai",
    "user_info": {
        "name": "dhacha 2",
        "email": "dhacha2@lenna.ai",
        "phone": "08524566567",
        "avatar": "https://v3.lenna.ai/app/public/images/pictures/no_avatar.jpg",
        "channel": "",
        "business_unit": null,
        "job_title": null,
        "job_office": "",
        "customer_tags": null,
        "credit_app_number": null,
        "address": null
    },
    "agent_info": {
        "name": "Agent@lenna.ai",
        "email": "agent@lenna.ai",
        "phone": "0",
        "avatar": null,
        "address": null,
        "business_unit": null,
        "skills": null,
        "job_office": null,
        "job_title": null,
        "minor_office": null,
        "major_office": null
    },
    "agents": 60,
    "media": "other"
}

b. Create Ticket Assign To Spesific Agent With Non Group

{
    "description": "tes",
    "priority": "low",
    "subject": "asa",
    "status": "open",
    "type": "problem",
    "tags": [
        "test"
    ],
    "user_id": 1650447,
    "debtor_name": 1650447,
    "group_management": "select_agent",
    "files": [],
    "from_id": 49,
    "selectOrGroupAgent": "",
    "by_me": "lenna2 - prod@lenna.ai",
    "user_info": {
        "name": "Dhacha Andika",
        "email": "dhachaandika7813573762048421@facebook.com",
        "phone": null,
        "avatar": "https://platform-lookaside.fbsbx.com/platform/profilepic/?psid=7813573762048421&width=1024&ext=1667375224&hash=AeSRkx5rsomfwDRsIMU",
        "channel": "",
        "business_unit": null,
        "job_title": null,
        "job_office": "",
        "customer_tags": null,
        "credit_app_number": null,
        "address": null
    },
    "agent_info": {
        "name": "Agent 1",
        "email": "agent1@lenna.ai",
        "phone": "0",
        "avatar": null,
        "address": null,
        "business_unit": null,
        "skills": null,
        "job_office": null,
        "job_title": null,
        "minor_office": null,
        "major_office": null
    },
    "agents": 298,
    "media": "other"
}

c. Create Ticket Assign To All Group

{
    "description": "test",
    "priority": "low",
    "subject": "subject 2",
    "status": "open",
    "type": "complaint",
    "tags": [
        {
            "value": "Hey",
            "label": "Hey"
        }
    ],
    "user_id": 1522802,
    "debtor_name": 1522802,
    "group_management": 87,
    "group_track": "btn",
    "files": [],
    "from_id": 49,
    "selectOrGroupAgent": "",
    "by_me": "lenna2 - prod@lenna.ai",
    "user_info": {
        "name": "testestestes",
        "email": "testestestestes@gmail.com",
        "phone": "0812812781232",
        "avatar": null,
        "channel": "",
        "business_unit": "tes",
        "job_title": null,
        "job_office": "",
        "customer_tags": [
            {
                "value": "Geyey",
                "label": "Geyey"
            },
            {
                "value": "Hey",
                "label": "Hey"
            }
        ],
        "credit_app_number": "0",
        "address": null
    },
    "agents": [
        {
            "value": 529,
            "label": "husnul  -  husnul@lenna.ai",
            "data": {
                "id": 529,
                "name": "husnul",
                "email": "husnul@lenna.ai",
                "email_verified_at": "2022-01-04 16:23:38",
                "created_at": "2022-01-04 16:22:58",
                "company_name": null,
                "auditor": false,
                "coworker_id": 0,
                "last_name": null,
                "username": null,
                "avatar": null,
                "fcm_token": null,
                "mfa": false,
                "mfa_code": null,
                "mfa_expires_at": null,
                "picture": null,
                "phone": "0",
                "status_login": false,
                "skills": null,
                "branch_office": null,
                "address": null,
                "job_office": null,
                "job_title": null,
                "major_office": null,
                "minor_office": null,
                "promo_code": null,
                "hashed_id": "5eVlOb"
            }
        },
        {
            "value": 38,
            "label": "ival  -  ival@lenna.ai",
            "data": {
                "id": 38,
                "name": "ival",
                "email": "ival@lenna.ai",
                "email_verified_at": "2019-12-29 18:07:26",
                "created_at": "2019-12-29 18:06:45",
                "company_name": "Lenna",
                "auditor": true,
                "coworker_id": 0,
                "last_name": null,
                "username": "12345",
                "avatar": null,
                "fcm_token": null,
                "mfa": false,
                "mfa_code": null,
                "mfa_expires_at": null,
                "picture": null,
                "phone": "0",
                "status_login": false,
                "skills": null,
                "branch_office": null,
                "address": null,
                "job_office": null,
                "job_title": null,
                "major_office": null,
                "minor_office": null,
                "promo_code": null,
                "hashed_id": "7e5Ba2"
            }
        },
        {
            "value": 144,
            "label": "Lenna  -  agent2@lenna.ai",
            "data": {
                "id": 144,
                "name": "Lenna",
                "email": "agent2@lenna.ai",
                "email_verified_at": "2020-09-02 14:46:05",
                "created_at": "2020-09-02 14:45:04",
                "company_name": "Lenna",
                "auditor": false,
                "coworker_id": 0,
                "last_name": "Agent 2",
                "username": "agent2",
                "avatar": null,
                "fcm_token": null,
                "mfa": false,
                "mfa_code": null,
                "mfa_expires_at": null,
                "picture": null,
                "phone": "0",
                "status_login": true,
                "skills": null,
                "branch_office": null,
                "address": null,
                "job_office": null,
                "job_title": null,
                "major_office": null,
                "minor_office": null,
                "promo_code": null,
                "hashed_id": "negL6a"
            }
        },
        {
            "value": 535,
            "label": "Arifin  -  arifin@lenna.ai",
            "data": {
                "id": 535,
                "name": "Arifin",
                "email": "arifin@lenna.ai",
                "email_verified_at": "2022-02-07 11:50:38",
                "created_at": "2022-02-07 11:46:59",
                "company_name": null,
                "auditor": false,
                "coworker_id": 0,
                "last_name": null,
                "username": null,
                "avatar": null,
                "fcm_token": null,
                "mfa": false,
                "mfa_code": null,
                "mfa_expires_at": null,
                "picture": null,
                "phone": "0",
                "status_login": false,
                "skills": null,
                "branch_office": null,
                "address": null,
                "job_office": null,
                "job_title": null,
                "major_office": null,
                "minor_office": null,
                "promo_code": null,
                "hashed_id": "rb2OWd"
            }
        }
    ],
    "media": "other"
}